Refund Policy

At Jenlisse Glow Sanctuary, your satisfaction is very important to us. We understand that sometimes things don’t go as planned, so we’re here to make the refund and exchange process as simple and transparent as possible.

Eligibility for Refunds & Exchanges

Refunds or exchanges may be requested for defective, damaged, or incorrect items delivered.
To qualify, please notify us within 7 days of receiving your order.
Items must be unused, in their original packaging, and accompanied by a valid proof of purchase.
For hygiene reasons, certain products (e.g., opened cosmetics, skincare items) cannot be returned unless faulty.

How to Request a Refund or Exchange

Contact us via email at admin@jenlissesanctuary.com or by phone at +63 985 345 0725, providing your order details and the reason for your request.
Attach photos if your product was received damaged or defective.
Our team will guide you through the next steps, including return instructions if necessary.

Processing Your Refund

Once we receive your item and verify its condition, we will process your refund or send a replacement.
Refunds are typically credited to your original payment method within 7-14 business days after approval.
Shipping fees are non-refundable except in cases of our error or defective products.

Non-Refundable Items

Items purchased on final sale or promotion may not be eligible for return, unless defective.
Products that have been opened, used, or altered after delivery (unless faulty) cannot be returned for hygiene reasons.

Questions or Concerns?

We are here to help! If you have any questions regarding our refund policy or need assistance with your order, please contact us any time.
Email: admin@jenlissesanctuary.com
Phone: +63 985 345 0725

Thank you for choosing Jenlisse Glow Sanctuary. Your trust means the world to us.